Tencent Cloud has announced a collaboration with Care, a Singapore telehealth provider, to improve the quality and reliability of its virtual consultations. Care is adopting Tencent Real-Time Communication (Tencent RTC) as the base for the audio and video links between doctors and patients.

Telehealth calls demand more than everyday video chat, Tencent Cloud says. Audio and video need to stay consistent and synchronised, and a frozen screen or dropped connection can delay care and erode patient trust. Care chose Tencent RTC for that reason, according to the release.

Tencent says the service offers millisecond-level latency and strong network resilience. It says its own testing shows the system can tolerate packet loss of more than 80% and network jitter above 1,000 milliseconds while maintaining communication quality. The company also points to network monitoring, anomaly detection and analytics that let teams spot problems before they affect a consultation, plus fast-response support. These figures come from Tencent and were not independently verified.

For Care’s developers, Tencent RTC’s integration with Flutter lets the company manage both its doctor-facing web application and its patient-facing mobile app through one development approach, the release says. That is meant to cut complexity and keep the experience consistent across platforms.

Bluefin Jiannan Zhao, Vice President of Tencent Cloud and Managing Director of APAC, Tencent Cloud International, said healthcare “is one of the most demanding environments for real-time communications.” Darrell Zhang, Commercial Director at Care, said: “In telemedicine, crystal-clear audio and uninterrupted video aren’t just technical benchmarks—they are essential to patient trust and accurate clinical care.”

The announcement does not say how many consultations Care handles, when the new system goes live, whether it is already in use or what the contract is worth. It also gives no before-and-after performance data from Care’s own service.