For thousands of families in Greater Noida West, Yatharth Super Speciality Hospital is the nearest large hospital. It opened in 2019, as families were moving into the area’s newly built housing societies, and it became the go-to option for many locals. As the population grew, so did the crowds. In our experience, the hospital has become busy enough to resemble a crowded public facility. Its doctors and other staff have stayed helpful, but the administration appears to have struggled to keep pace with operations.

Online reviews praise some of its doctors and complain about waits, crowds and billing. Police records and news reports show a handful of serious complaints over the years. Here is what is publicly known, and what is not.

The hospital’s own picture

The group says the Noida Extension hospital has 450 beds, 125 critical care beds and 11 operation theatres across more than 30 specialities. In December 2024, Yatharth said it had become the first hospital in Uttar Pradesh to earn Joint Commission International (JCI) accreditation, with Director Yatharth Tyagi saying it “assures our patients that they are receiving care aligned with the highest global standards.” The hospital’s website also displays an NABH accreditation logo. Those are the hospital’s own claims. The site lists no prices or package rates, though it offers an estimate request for international patients and a feedback form for complaints.

What patients write

On Practo, the hospital shows a 3.5 out of 5 rating, though the page’s counts are inconsistent (100 patient stories in one place, 59 reviews in another). Justdial lists more than 12,000 ratings. We could not open that page, so its rating is not reported here. The reviews we could read follow a pattern.

Praise centres on individual doctors who explain conditions clearly and reassure families. One orthopaedic patient wrote that the team “never let us be anxious and kept assuring us of good results.” Others called the clinic staff and waiting times “good.”

Complaints centre on waiting, access and communication:

• A general surgery patient wrote that even at discharge, “I was asked to wait outside the doctor’s cabin for a long time despite being in pain,” and said they “would not choose this hospital again.”
• One review says a patient paid the consultation fee “after being informed that a doctor was available.”
• A cardiology patient wrote that “the hospital did not confirm my consultation.”
• A gynaecology patient described a doctor who “was in hurry and did not hear the issue properly.”
• A review on MouthShut, undated, alleges that nurses miss medication doses.

These are individual accounts, not audited findings. Practo sorts them by “most helpful,” not date, and many are years old, so they may not reflect current staff or practices.

A first-hand account

Several people we spoke to describe the same everyday strain: long queues at the registration counter, crowded corridors and lifts that are always full. That was echoed on May 27, 2025, when News24 reported that 16 people, including an elderly woman, were stuck in a hospital lift for about 30 minutes, according to a video posted by one of them. The report carried no statement from the hospital.

On cost, one family told us a five-day admission for a patient who suffered seizures ended in a bill of ₹5.5 lakh. We have not seen the itemised bill, and the hospital has not commented on it. Patients can ask for an itemised bill and, if they dispute charges, can approach the district consumer commission.

Police cases and official action

We found no consumer commission or court judgment against the Noida Extension hospital. We did find police complaints, none of which had a reported conclusion:

• November 2022: An FIR under IPC Section 304A (death by negligence) was lodged against five Yatharth doctors after a man in his early 20s died of COVID. His family alleged he did not get a remdesivir injection in time. The complaint was filed by a Gautam Buddh Nagar deputy chief medical officer who also headed the probe committee. Managing Director Kapil Tyagi called the allegations “misplaced,” saying the patient arrived critically ill and that the family shifted him to a Delhi hospital after about 35 days.
• December 2022: Police in Greater Noida registered a negligence case after a girl aged about two died after being taken into an operation theatre for a nose injury. Her father alleged an anaesthesia overdose. DCP Abhishek Verma said an investigation was underway. The reports carried no hospital statement.
• October 2023: Income Tax officials searched premises linked to the group in Noida, Greater Noida, Jhansi and Delhi, according to Medical Dialogues. The report carried no company statement. This concerned tax, not patient care.

Reading it fairly

A big hospital will always draw complaints, and online reviews skew towards unhappy and very happy patients. FIRs are allegations, not findings of guilt. Against that, the consistent themes of waits, crowding and unclear billing are things patients can check for themselves.

What readers can do: ask for an estimate before admission, get an itemised bill, and use the hospital’s feedback form. Formal complaints can go to the Gautam Buddh Nagar chief medical officer’s office or the district consumer commission.